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Performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering an excellent service.

How are we doing? 

Punctuality is hugely important to us because we know how frustrating delays and cancellations can be. 

We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time.

We measure our punctuality in 4 week long periods with 13 periods being reported each year. The reporting year starts in April with Period 1. 

Current performance

Period 3:  26 May to 22 June 2019

  • Performance on average this period: 92.5% 
  • Performance on average over the last year: 89.3% 

 


P1    P2   P3   P4  P5   P6   P7   P8   P9   P10 P11       P12      P13
Target  91.5%  91.5%  91.5%  91.1%   91.1%   91.1%   91.1%   85.1%   81.4%   85.1%  88.8%  88.8%  88.8%
Results  93.3%  92.5%  92.5%









Year on Year Results
 
 
 
 
 
 
 


Performance by line of route 

Our train punctuality performance targets and results for this year's periods are set out below - 


 TBA
 TBA
 TBC
 TBC
 TBC
 TBC
 TBC
 TBC
 TBC
 TBC

Hastings Line

  P1    P2   P3  P4  P5  P6  P7  P8  P9  P10   P11    P12   P13
Target 88.5% 88.5%
88.5%
88.9% 88.9% 88.9%  88.5%  82.7%  79.1%  82.7%  86.2%  86.2%  86.2%
Result 92.2% 88.7% 86.5%                
 

Chatham Line

  P1    P2   P3  P4  P5  P6  P7  P8  P9  P10 P11      P12     P13
Target 90.7% 90.7% 90.7%
91.1%  91.1%  91.1%  90.7%  84.8%  81.1%  84.8%  88.5%  88.5%  88.5%
Result 91.0% 93.2% 91.8%            

Ashford Line

  P1    P2   P3  P4  P5  P6 P7  P8  P9 P10  P11     P12   P13 
Target 88.1%
88.1%
88.1%
88.5%  88.5%  88.5%  88.1%  82.4%  78.8%  82.4%  85.9%  85.9%  85.9%
Result 91.8% 86.6% 84.8%

               


Maidstone East

  P1    P2   P3  P4   P5  P6  P7  P8  P9  P10   P11      P12  P13
Target 88.5%
88.5% 88.5% 88.9% 88.9%  88.9%  88.5%  82.7%  79.1%  82.7%  86.3%  86.3%  86.3%
Result 93.7% 93.9% 91.7%      
       

Sheerness Line

  P1    P2   P3  P4  P5  P6 P7 P8  P9  P10  P11      P12     P13
Target 99.0%
99.0%
99.0%
99.4%  99.4%  99.4%  99.0%  92.5%  88.5%  92.5%  96.5%  96.5%  96.5%
Result 94.7% 97.1% 97.6%            

Medway Valley

  P1    P2   P3  P4  P5 P6  P7  P8  P9  P10   P11   P12     P13
Target 94.9%
94.9%
94.9%
95.3%  95.3%  95.3%  94.9%  88.7%  84.9%  88.7%  92.5%  92.5%  92.5%
Result 95.1% 97.9% 97.0%              

High Speed Line

P1    P2   P3  P4   P5  P6  P7  P8  P9  P10 P11     P12      P13 
Target 91.9% 91.9% 91.9%
92.3%  92.3%  92.3%  91.9%  85.9%  82.2%  85.9%  89.6%  89.6%  89.6%
Result 90.8% 91.8% 89.1%              

Bexleyheath Line

  P1    P2   P3  P4  P5  P6  P7  P8  P9  P10  P11     P12   P13
Target 89.5%
89.5%
89.5%  89.9%  89.9%  89.9%  89.5%  83.6%  80.0%  83.6%  87.2%  87.2%  87.2%
Result 93.2% 91.2% 94.2%            

Bromley South Line

  P1    P2   P3  P4  P5  P6  P7  P8  P9  P10  P11   
 P12      P13  
Target 90.6% 90.6% 90.6%
91.0%  91.0%  91.0%  90.6%  84.7%  81.0% 84.7%  88.3%  88.3%  88.3%
Result 92.5% 93.7% 92.5%                

Hayes Line

  P1    P2   P3  P4   P5  P6  P7 P8  P9 P10  P11     P12   P13
Target  91.5% 91.5% 91.5%
91.9%  91.9%  91.9%  91.5%  85.5%  81.8%  85.5%  89.2%  89.2%  89.2%
Result 95.4% 92.6% 94.3%                

Sevenoaks Line

  P1    P2   P3   P4  P5  P6  P7  P8  P9  P10 P11      P12    P13 
Target 94.8% 94.8%
94.8%
95.2%  95.2%  95.2%  94.8%  88.6%  84.7%  88.6%  92.4%  92.4%  92.4%
Result 95.5% 93.6% 94.0%              

 

 

Sidcup Line

  P1    P2   P3  P4  P5  P6  P7  P8  P9  P10  P11      P12     P13 
Target 89.0%
89.0%
89.0% 89.4%  89.4%  89.4%  89.0%  83.2%  79.5%  83.2%  86.7%  86.7%  86.7%
Result 92.9% 90.5% 92.3%                

 


Charlton Line

  P1    P2   P3  P4  P5  P6 P7  P8  P9  P10  P11     P12  P13 
Target 90.0% 90.0% 90.0% 90.4%  90.4%  90.4%  90.0%  84.2%  80.5%  84.2%  87.8%  87.8% 87.8%
Result 92.9% 90.4% 93.9%              

Greenwich Line

  P1    P2   P3  P4  P5  P6  P7  P8  P9  P10  P11      P12   P13
Target 90.1% 90.1% 90.1% 90.5%  90.5%  90.5%  90.1%  84.2%  80.6%  84.2%  87.9%  87.9%  87.9%
Result 93.7% 92.5% 93.9%              

 


Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


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