Find out when and how you can apply for a refund. Please see table below for tickets that are eligible for a refund.
|Ticket types eligible for a refund*
|Super Off-Peak Tickets||✔|
*please note there may be an admin charge.
You can apply for a refund:
Daily and Season Tickets being surrendered for non-use can be applied for at our ticket offices or through customer services.
The expiry date depends on the terms and conditions for that ticket.
If you apply for a refund after your daily ticket has expired, we’ll charge a £10 admin fee. However, the admin fee is not applicable to Season Tickets.
Refunds for Intermediate sickness and First class declassification can be applied for by contacting customer services.
If you bought your Season Ticket directly from us, we can generally give you a refund if there is:
We’ll calculate your refund from the date it was applied for. There is no administration fee.
To apply for a refund download the refund form.
Complete it and send it with the ticket you want refunded and any other travel documents like a copy of your booking confirmation to:
Southeastern Online Refunds
ASHBY DE LA ZOUCH
We recommend you send your Season Ticket by special or recorded delivery.
If your ticket hasn’t been printed yet, you can apply for a refund using our online contact form.